Get answers to frequently asked questions at our FAQ - don't see your question here? Call us at 800-637-5471
IN THIS SECTION:
About Hulcher Services
Frequently Asked Questions (FAQ)
How do you determine Estimated Time of Arrival (ETA) to the jobsite?
Hulcher's Customer Service Center representatives are armed with years of data which provides real-time information on the quickest and safest way to the jobsite. Our equipment and personnel are on the road within one hour of a service call, and we monitor and track all ETA's compared to actual arrival times. Historically, Hulcher makes 94% of ETAs within 15 minutes and 97% within 30 minutes. We base this information on over 8,000 calls per year.
Do you have a fuel surcharge?
Hulcher Services has implemented a fuel surcharge on equipment. The fuel surcharge is adjusted monthly to reflect the current average cost of diesel as determined by the Department of Energy.
Does Hulcher have a minimum charge?
There are NO minimum charges that apply to hourly rate (time and material) projects.
What is Hulcher's bid process?
Proposal Requests are processed based upon a site visit by Hulcher Management. Developing a safe and appropriate strategy, and accurately applying costs for personnel, equipment and materials to complete the project in a timely and effective manner are all factored into our pricing.
What commodities can Hulcher transfer?
Each Hulcher Transfer Services Division handles an extensive range of commodities including, but not limited to:
- Grain & Feed
- Paper Rolls
- Food Products or Case Goods
- Fertilizers & Chemicals
- Plastics & Resins
- Lumber & Building Products
- Coal & Aggregates
How quickly will Hulcher respond to my call?
A Hulcher professional team will be on the road within sixty minutes of the service request.
If I have an emergency situation occur during the middle of the night, who should I call?
We have Customer Service personnel available 24 hours a day, 365 days a year. Hulcher Customer Service can be reached directly at (800) 637-5471.
MORE ABOUT HULCHER SERVICES
| About Hulcher Services Overview of Hulcher Services, Inc., the premier total service contractor for railroads and industries including grain, coal, ethanol, frac sand, steel, environmental consultants and trucking / intermodal. |
| What's New? We update Hulcher.com regularly with new case studies, videos, brochures and flyers, service announcements and more. Check this page regularly to see what has been added to our site. |
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